Terms & Conditions

Terms & Conditions

Terms & Conditions

Carefully read the terms here under as they define the conditions of access and use of the website.

1) DEFINITIONS

  • terms and conditions of use refers to the terms and conditions which regulate the use of this website by the user.
  • services refers to the functions, devices, applications, information and other services accessible through this website.
  •  user refers to any person which accesses and/or utilizes this website.
  • website refers to the “home page” and other pages characterized by the domain name www.besttourinitaly.com, owned and managed by Best Tour in Italy.
  • material/s refers to any type of material or immaterial good which is rendered available through this website, including for example merchandising products, data, drawings, images, photographs, illustrations, descriptions, informative texts, films, audio files, music and sounds, services, software and other accessorial programs.
  • content/s refers to messages, data, information, texts and other material including that of advertising nature.

2) RELATION BETWEEN BESTTOURINITALY AND THE USER

In accessing, surfing or in any way using the website, the user agrees to comply by the terms and conditions of use and other dispositions and directives that the terms and conditions of use refer to as well as to any of their subsequent modifications. Where the user does not agree to be bound by the above, including any subsequent modifications, he/she must not access, surf or in any way use the website. Best Tour in Italy reserves the right to integrate or modify at its own discretion any of the dispositions contained in the terms and conditions of use including any disposition and/or directive that the website refers to. The integrations and modifications will be effective with their publication on the website along with a notice of the modification and/or integration. The use of the website, subsequently to the publication of the above mentioned notice, will entail the users consent to comply to the modifications even if he/she has not taken vision of these modifications. Therefore the user must frequently read the terms and conditions of use in order to verify the new active dispositions in order to be aware of the terms and conditions which regulate the use of the website. Best Tour in Italy reserves the right, without notice, to cancel any registered user to the site in order that may damage the image of the company.

3) LICENCE – PROSCRIPTION OF USE (INTELLECTUAL PROPERTY RIGHTS)

Best Tour in Italy grants a limited and not exclusive right of access to the website and to the materials contained within for non commercial and purely informative personal purposes. The license is conditioned by the users acknowledgment, compliance and respect of all intellectual property rights relative to the materials, as for example copyright, rights afferent to trade marks and other intellectual property rights or intellectual deprivation, owned by Best Tour in Italy and of whom the customer doesn’t acquire any entitlement. All the Materials of this Website are protected by the copyright defined by the expression “ALL RIGHTS ARE RESERVED” owned by  Best Tour in Italy and by its affiliates and/or Partners and/or of third party licensees. Except for the present, no material can be copied, modified, reproduced, distributed, publicized, downloaded, rendered accessible to the public, diffused or transmitted in any form and through any means, without the prior written consent of BestTourinItaly. The authorization of use of the website does not include the faculty of selling, commercializing, distributing the contents of the website or create works and/or materials derived from the website materials, such as for example website framing activities, reproduction of client information of use to others and/or any type of data extraction and/or use of apparatus for the gathering and extraction of data contained in this website. Best Tour in Italy expressly prohibits the uploading on the website of users materials such as, for example, music, software, images and any other materials which constitute a violation of the intellectual property rights of third parties, except for when the user has obtained the necessary authorizations.

4) DISPUTES REGARDING CLAIMS OF COPYRIGHT VIOLATION

Best Tour in Italy respects the intellectual property rights of third parties. Where the user deems that his/her work has been copied and uploaded on this website and that such actions constitute a copyright violation, he/she must provide besttourinitaly.com  responsible with the following written documentation:

  • Signature, even digital, of the person authorized to act on behalf of the copyright owner.
  •  Description of the copyrighted work that the uses deems to be violated.
  •  Indication of the exact position, within the website, of the copyrighted material that the user deems violated.
  • Users declaration of good faith regarding the fact that the contested use was not authorized by the copyright holder, by the claimant or permitted by law;
  • Users declaration that the above information is correct and that the user is the only copyright holder or that he is authorized to act on behalf of the copyright holder.

5) USERS RESPONSIBILITY FOR HIS/HER CONDUCT

The user agrees to relieve and indemnify Best Tour in Italy from any pretence, action, claim, loss or damage (included legal fees) put forward or proposed by third parties and which derives from the users conduct and violation of the conditions of use.

6) LINKING

The user is conceded a limited and not exclusive right to create a link to his/her website as long as this website does not represent Best Tour in Italy or that one or more of his/her products and/or services does not represent Best Tour in Italy in a false, defamatory, or misleading manner or in any manner which discredits Best Tour in Italy . The user can not use the logos or other graphic elements, such as besttourinitaly.com marks. The authorization of use can be revoked at all times. The link will have to redirect to the homepage of the website and it has to be evident that the website and its contents don’t have any relation to the website which contains the link.

7) VALIDITY OF PRODUCT AND CHANGES FOR GROUP TOURS
Products offered by Best Tour in Italy are valid for dates and times displayed in www.besttourinitaly.com. Best Tour in Italy is not responsible for any information that does not directly provide. All requests for reservation changes should be directed to Customer Service Best Tour in Italy by e-mail at booking@besttourinitaly.com:
1. Best Tour in Italy does not charge for changes of dates or times on the group tour bookings, only if such requests are received at our customer service twelve (12) hours before the date of confirmation of the tour.
2. If you request a change of date / time Best Tour in Italy will try to honor that request; however, Best Tour in Italy can ensure changes of date / time based on availability.
3. For the changes made less than twelve (12) hours from the start of the tour, you will be charged € 12.00 per person (adults, children, reduced).
4. Best Tour in Italy reserves the right to cancel, modify or replace any tour booked on www.besttourinitaly.com due to force majeure, not attributable to the agency.

8) PAYMENTS, REFUNDS AND CANCELLATIONS FOR GROUP TOURS
Best Tour in Italy accepts the following credit cards: Paypal and Visa, Mastercard, Maestro.
N
ot charge any additional service fee for payments made with credit cards.
It ‘full payment required by credit card to make a reservation. Payment will be indicated in the voucher that will be sent to the customer.
The cancellation of a reservation with Best Tour in Italy may result in cancellation fees that are applied by Best Tour in Italy as shown below.
For the cancellation, the customer will be refunded directly to your bank account the cost paid for the purchase less € 12.00 for each person (adults, children and reduced).
When you cancel a reservation will be notified by Best Tour in Italy, by email or by text message, the amount of expenditure to be incurred.
Cancellations must be communicated or via e-mail at booking@besttourinitaly.com, or through sms to +39 3661046441 not less than twelve (12) hours before the start of the tour, in order to receive a refund.
No refund will be paid for cancellations made less than twelve (12) hours from the start of the tour.
No refunds are available once the tour started.
Full refunds are only offered at the discretion of management.

9) VALIDITY OF PRODUCT AND CHANGES FOR PRIVATE TOURS (WALKING TOURS AND TOURS WITH NCC) AND TRANSFERS
Products offered by Best Tour in Italy are valid for dates and times displayed in www.besttourinitaly.com. Best Tour in Italy is not responsible for any information that does not directly provide. All requests for changes to reservations should be directed to Customer Service Best Tour in Italy, via e-mail at booking@besttourinitaly.com:
1. Best Tour in Italy applies penalties for changes of dates or times on tour bookings of private tours.
2. If you request a change of date / time Best Tour in Italy will try to honor that request; however, Best Tour in Italy can ensure changes of date / time based on availability.
3. Best Tour in Italy reserves the right to cancel, modify or replace any tour that booked on www.besttourinitaly.com due to force majeure, not attributable to the agency.

10) PAYMENTS, REFUNDS AND CANCELLATIONS FOR PRIVATE TOURS (WALKING TOURS AND TOURS WITH NCC) AND TRANSFERS
Best Tour in Italy accepts the following credit cards: Paypal and Visa, Mastercard, Maestro.
not charge any additional service fee for payments made with credit cards.
It ‘full payment required by credit card to make a reservation. Payment will be indicated in the voucher that will be sent to the customer.
The cancellation of a reservation with Best Tour in Italy may result in cancellation fees, which are applied by Best Tour in Italy as shown below.
To erase all private tours that take place at least seven days before the tour, the customer will be refunded 50% of the amount will be paid directly to their bank account. If the cancellation should arrive within seven days of the date and the start time of the tour, the customer will not receive a refund for the amount paid.
Cancellations must be communicated or via e-mail at booking@besttourinitaly.com, or through sms to +39 3661046441.
No refunds are available once a tour started.
Full refunds are only offered at the discretion of management.

11) CHANGES, CANCELLATIONS AND REFUNDS FOR PACKAGES VACATION 

Best Tour in Italy applies penalties for changes dates of the Packages Vacation. Best Tour in Italy can ensure changes of date based on availability.

The cancellation of a reservation with Best Tour in Italy may result in cancellation fees that are applied by Best Tour in Italy as shown below:

  • 15 days prior to departure: no penalty is applied, refunded will be paid directly to your bank account.
  • 07 – 05 days prior to departure: will be refunded 50% of the amount that will be paid directly to your bank account.
  • Less than 05 days prior to departure: non-refundable.

Cancellations must be communicated via e-mail at booking@besttourinitaly.com.

12) VOUCHER BEST TOUR IN ITALY
Best Tour in Italy will issue a voucher for each tour booked. Best Tour in Italy will send the voucher via email or SMS. You must provide your booking voucher at the beginning of each tour. Failure to hold the booking voucher by the customer involves no chance to make the tour.

13) DISCLAIMERS AND LIMITATIONS OF LIABILITY
In no event Best Tour in Italy is responsible for any of the following losses or damage: (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; (g) any indirect, consequential, special or exemplary damages arising from the use of www.besttourinitaly.com regardless of the form of action. Best Tour in Italy disclaims any liability for any illness, theft, labor dispute, failure to machinery, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or other causes beyond their control. Best Tour in Italy will not accept any liability if a tour is not made, in the last time, for the following reasons not dictated by the company itself: weather events of exceptional intensity, demonstrations and protests, inability of staff access to monuments, areas and local caused by third parties, restoration of the museums or archaeological sites.

14) APPLICABLE LAW AND LEGAL COURT
The terms and conditions of use will be supported and interpreted by Italian law, except for the private international law. Any dispute arising out of or related to ‘execution of the terms and conditions of use will be forwarded to the Italian jurisdiction, jurisdiction of Rome.

 Terms & Conditions